• Privacy Policy

Privacy Policy

Information Collection

In a few areas on the Pain Resource Centre and the Canadian Pain Coalition web sites (the "Sites"), we may ask you to provide information that will enable us to contact or follow up with you. From time to time we may ask questions, or we may use data collected to better understand how visitors are using our site. This information allows us to improve our services, and to offer you specially tailored content, when available. While some of this information is optional, other items are not.

We will request information from you when you:

  • Register at prc.canadianpaincoalition.ca, if applicable.
  • Provide feedback in an online survey.
  • Subscribe to a newsletter or a mailing list.

In each of these instances, we may ask for any of the following types of information: name, e-mail address, phone number, full mailing address, client information, client ID and password, as well as other similar personal information that is needed to register or subscribe you to services or offers. Please note that in the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time. Furthermore, if you need to change your profile and/or preferences, due (for instance) to a change of address, you will be able to make the change at any time.


Depending on how you configure your browser, when you visit the Sites a small file (a "cookie") is stored on your hard drive. Whenever you log onto the Sites our server looks for your cookie, and that's how we recognize that you've visited the Sites before and don't need to re-enter your personal information, if required. Your browser can be configured to reject cookies, but if you do this you'll have to re-enter your address and information each time. The Pain Resource Centre and the Canadian Pain Coalition do not allow companies with a banner on our site to automatically store a cookie on your browser when you visit our site. They can only store a cookie if you link through to their site.

Information Use

Different information will be used for different purposes. Some personal information is required to follow up on specific information requests. We may also use site visitor information to generate statistics and aggregate reports for internal use and for sharing with affiliates. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous at all times. Aggregate information may be used to design programs and promotions that we think would be of interest to an identified group of customers. Knowing more about you allows us to personalize the delivery of site content to you (at this time personalized content delivery will be via email). If we decide to use information collected for any purposes other than those identified we will contact you for your agreement.

Non-Use and Disclosure

We do not and will not sell or rent users information to any entity outside of Pain Resource Centre or the Canadian Pain Coalition.  Please remember that anything posted on our message boards becomes public information and you should exercise caution about disclosing personal information on those pages. The Pain Resource Centre and the Canadian Pain Coalition reserve the right to cooperate with local, provincial, federal, and international officials in any investigation requiring either personal information (including any information provided on-line through the Sites) or reports about lawful of unlawful user activity on this site. The Pain Resource Centre and the Canadian Pain Coalition also reserves the right to disclose any information in an individual client's account:

  • To satisfy any law, regulation, or government request;
  • If such disclosure is necessary or appropriate to site operation;
  • To protect the rights or property of Pain Resource Centre and its users, sponsors, providers, licensers, or merchants; and
  • Pain Resource Centre also reserves the right to change this Privacy Policy at any time.

Changing Profile and Opting Out

Should you not want to receive material from us, please tell us. We will also delete your name from the database upon your written request sent to us via email. When you register and your account is created, we will confirm your registration by sending an email to the address that you supplied to us. All future emails to you will contain information on how to delete your name from our database. Please keep this email and follow the instructions exactly when requesting that your name be deleted from our database.

Contacting Clients

The Pain Resource Centre and the Canadian Pain Coalition reserve the right to decide if they will contact individuals should they be required to disclose any personal information (as outlined in non-use and disclosure).

Children's Privacy

The Pain Resource Centre and the Canadian Pain Coalition do not knowingly solicit data from, or about, people under the age of 16 years for the purposes of selling services or products directly to these individuals. Note the Pain Resource Centre and Canadian Pain Coalition assume that visitors to our site are adults. We do not require any visitor to provide date of birth at registration.

Legal Liability

Under no circumstances, including, but not limited to, negligence, shall the Pain Resource Centre or the Canadian Pain Coalition be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, personal injury or death, arising out of the use, or the inability to use, the materials or information on the Sites, even if the Pain Resource Centre or the Canadian Pain Coalition or their authorized representatives have been advised of the possibility of such damages.